BusinessObjects

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Description:
The foundation for any good application performance management strategy is an understanding of the current environment. With network and application usage increasing, IT organizations face serious challenges in meeting corporate and business unit demands. Read this expert E-Guide–a series of previously published Expert Tips from SearchNetworking.com–and see how organizations are keeping application traffic moving smoothly and efficiently, while introducing new applications seamlessly into the mix.

*Photo by …morguefile

Posted on: April 29 2009
Published on: April 29 2009
Source: Orange Business Services
Format: Adobe Acrobat (.pdf)
Length: 11 page(s)
Language: English
Copyright: Orange Business Services
Author: Orange Business Services
Price: FREE
Right click here to download

Technorati : Application Availability, Application Monitoring, Application Performance Management
Del.icio.us : Application Availability, Application Monitoring, Application Performance Management

Description:
The 2009 Security Mega Trends Survey helps us to better understand if certain publicized IT risks to personal and confidential data are, or should be, more or less of a concern for organizations. The results of the study are helpful to organizations struggling to understand how they should allocate resources to help ensure their information assets are safeguarded.

Based on interviews with IT experts in operations and information security, following eight Mega Trends for this study were selected: cloud computing, virtualization, mobility and mobile devices, cyber crime, outsourcing to third parties, data breaches and the risk of identity theft, peer-to-peer file sharing and Web 2.0.

Posted on: 02 Feb 2009
Published on: 02 Feb 2009
Source:Lumension
Format: Adobe Acrobat (.pdf)
Length: 30 page(s)
Language: English
Copyright: Lumension
Author:Larry Ponemon
Price: FREE
Right click here to download

Technorati : Data Security, Security Best Practices, Security Policies, Security Threats
Del.icio.us : Data Security, Security Best Practices, Security Policies, Security Threats

Description:

Discover how to change the way people react to you in your most difficult customer support situations.

As a customer service and support professional, it is imperative that in today’s challenging service environment you learn how to deal with difficult customers; to deliver on your goal of making them happy and increasing retention. Explore some of the latest techniques in communications skills and behavioral psychology to break down the mechanics of difficult customer transactions, learning the skills that will help both you and your customers feel at ease in any situation.

Posted on:27 Jan 2009
Published on: 27 Jan 2009
Source: Parature
Format: Adobe Acrobat (.pdf)
Length: 10 page(s)
Type:White Paper
Language: English
Copyright:Parature
Author: Parature
Price: FREE
Right click here to download

Technorati : CRM, Customer Support, Help Desk, On-Demand Customer Service, customer service, making
Del.icio.us : CRM, Customer Support, Help Desk, On-Demand Customer Service, customer service, making

Claudia Imhoff, Ph.D. Examines Why Open Source BI and Data WarehousingSolutions Are Gaining in Acceptance.

Description:
In the beginning, open source solutions were the shiny play things of the techno crowd. They were fun, new, and most importantly, free. No one would have BI,Business Intelligence,Data Warehouses,IT Departments,Open Source,Systems Managementconsidered using them in any real world corporate IT shops.

But times have changed. Today, open source solutions are not only being considered, they are being implemented by large and small enterprises — at rates that are mind-boggling. This paper examines the challenges faced by organizations today regarding their BI/data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies.

*Photo by “stock.xchng”

Posted on:19 Jan 2009
Published on: 19 Jan 2009
Source: Infobright, Inc.
Format: Adobe Acrobat (.pdf)
Length: 10 page(s)
Language: English
Type: White Paper
Copyright: Infobright, Inc.
Right click here to download

Technorati : BI, Business Intelligence, Data Warehouses, IT Departments, Open Source, Systems Management
Del.icio.us : BI, Business Intelligence, Data Warehouses, IT Departments, Open Source, Systems Management

Description:

Implementing ITSM is as much an educational and change management task as a technology task; to ensure its success, IT executives must obtain executive and broad organizational support, engage IT staff responsible for both managing and executing ITSM processes, and overcome resistance to change.

It’s also critical that the organization addresses its competencies, rather than merely skills, and ensure that the changes it implements are internalized.

This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.

*Photo by “stock.xchng“

Posted on:01 Dec 2008
Published on: 26 Nov 2008
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Type: White Paper
Copyright: Hewlett-Packard Company
Right click here to download

Technorati : Change Management, IT Infrastructure, IT Service Management, IT Systems, ITIL, ROI
Del.icio.us : Change Management, IT Infrastructure, IT Service Management, IT Systems, ITIL, ROI

Description:
Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500 percent over five years, and management wanted to sustain this growth without harming service delivery. Find out how an integration solution enabled Crowley to support new growth without adding new staff, while reducing costs.

Posted on: Oct 2008
Published on: Oct 2008
Source: Sterling Commerce
Format: Adobe Acrobat (.pdf)
Length: 5 page(s)
Language: English
Type:Case Study
Price: FREE
Copyright: Sterling Commerce
Right click here to download

Technorati : EDI, Electronic Data Interchange, IT management service, IT management software, Sterling Commerce
Del.icio.us : EDI, Electronic Data Interchange, IT management service, IT management software, Sterling Commerce

Overview:
The Magic Quadrant for Business Intelligence Platforms presents a global view of Gartner’s opinion of the main software vendors that should be considered by organizations seeking to develop business intelligence (BI) applications. Buyers should evaluate vendors in all four quadrants — those from the Niche Players and Visionaries quadrants are driving innovation in areas such as interactive visualization, in-memory data analysis, real-time dashboards, wizard-based application development and spreadsheet-based reporting. The scores and commentary in this document are based substantially on three sources: customer perceptions of each vendor’s strengths and challenges derived from BI-related inquiries with Gartner, an online survey of vendor customers conducted in late 2007, and a vendor-completed questionnaire about their BI strategy and operations.

Posted on: 10 Aug 2008
Published on: 01 Feb 2008
Source: QlikTech, Inc.
Format: Adobe Acrobat (.pdf)
Length: 19 page(s)
Type: White Paper
Language: English
Price: FREE
Right click here to download

Technorati : Application Development, BI, Business Intelligence, Dashboards, Magic Quadrant, Surveys

Overview:
Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making. The hitch is in finding the right combination of information accessibility and processing power to effectively support BI across the extended enterprise.

This paper will help CIOs answer the following questions:

- How simple is it to answer event-driven or ad hoc questions based on current systems and data?

- What proportion of time is spent on collection and input of data as opposed to analysis?

- Is the IT department consumed with running queries, reports, and obtaining information from disparate databases?

- How easily and quickly can information be disseminated to the people who need it, in the format they want?

- Is it easy to identify trends in the organization’s performance?

- Does senior management have a single view of information?

- Can information be distributed to customers, employees, and partners in a consistent fashion?

Posted on: 18 Jun 2008
Published on: 01 Jan 2007
Source: Information Builders
Format: Adobe Acrobat (.pdf)
Length: 11 page(s)
Type: White Paper
Language: English
Price: FREE
Right click here to download

Technorati : BI, Business Intelligence, CIO, Information Builders
Del.icio.us : BI, Business Intelligence, CIO, Information Builders

White Paper Description:
HP Quality Center is a web-based system for automated software quality testing across a wide range of IT and application environments. It is designed to optimize and automate key quality activities, including requirements, test and defects management, functional testing and business process testing. At all points in the process, you have visibility into where your quality project stands, so you can optimize software quality while managing and controlling risk as you develop and test an application. HP Quality Center includes industry-leading products such as HP TestDirector for Quality Center software, HP QuickTest Professional software, HP WinRunner software and the new HP Business Process Testing software.

Posted on:18 Nov 2008
Published on: 01 Jun 2007
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 12 page(s)
Language: English
Type: White Paper
Right click here to download

Technorati : Customer Service, Software Best Practices, Software Development Methodologies, Software Implementation, Software Project Management, Software Quality Assurance, Software Testing
Del.icio.us : Customer Service, Software Best Practices, Software Development Methodologies, Software Implementation, Software Project Management, Software Quality Assurance, Software Testing