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[White Paper] A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management
Description:
In order for businesses to stay on top of their competition and run a tightly knit operation they must be able to accommodate change effectively.
Complex changes can be costly and time consuming which is why it is important to have a good plan in place to reduce downtime as well as costs.
This white paper will outline the processes and tools your organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. Read on to learn more about change management, decrease complexity, gain availability, and have a strong return on investment (ROI).
Other topics include:
- The Intact Technology Change Management Framework
- The sequential step approach to helping businesses achieve change automation
- Success stories: HP and Intact Technolog – change management in action
Posted on: 18 Jun 2009
Published on: 18 Jun 2009
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 12 page(s)
Language: English
Copyright: Hewlett-Packard Company
Author: Hewlett-Packard Company
Price: FREE
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[White Paper] Application Performance Management Best Practices
Description:
The foundation for any good application performance management strategy is an understanding of the current environment. With network and application usage increasing, IT organizations face serious challenges in meeting corporate and business unit demands. Read this expert E-Guide–a series of previously published Expert Tips from SearchNetworking.com–and see how organizations are keeping application traffic moving smoothly and efficiently, while introducing new applications seamlessly into the mix.
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Posted on: April 29 2009
Published on: April 29 2009
Source: Orange Business Services
Format: Adobe Acrobat (.pdf)
Length: 11 page(s)
Language: English
Copyright: Orange Business Services
Author: Orange Business Services
Price: FREE
Right click here to download
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[White Paper] 2009 Security Mega Trends Survey
Description:
The 2009 Security Mega Trends Survey helps us to better understand if certain publicized IT risks to personal and confidential data are, or should be, more or less of a concern for organizations. The results of the study are helpful to organizations struggling to understand how they should allocate resources to help ensure their information assets are safeguarded.
Based on interviews with IT experts in operations and information security, following eight Mega Trends for this study were selected: cloud computing, virtualization, mobility and mobile devices, cyber crime, outsourcing to third parties, data breaches and the risk of identity theft, peer-to-peer file sharing and Web 2.0.
Posted on: 02 Feb 2009
Published on: 02 Feb 2009
Source:Lumension
Format: Adobe Acrobat (.pdf)
Length: 30 page(s)
Language: English
Copyright: Lumension
Author:Larry Ponemon
Price: FREE
Right click here to download
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[White Paper] What to Say to a Porcupine: Strategies for Dealing with Difficult Customers
Description:
Discover how to change the way people react to you in your most difficult customer support situations.
As a customer service and support professional, it is imperative that in today’s challenging service environment you learn how to deal with difficult customers; to deliver on your goal of making them happy and increasing retention. Explore some of the latest techniques in communications skills and behavioral psychology to break down the mechanics of difficult customer transactions, learning the skills that will help both you and your customers feel at ease in any situation.
Posted on:27 Jan 2009
Published on: 27 Jan 2009
Source: Parature
Format: Adobe Acrobat (.pdf)
Length: 10 page(s)
Type:White Paper
Language: English
Copyright:Parature
Author: Parature
Price: FREE
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[White Paper] Why Open Source BI and Data Warehousing
Claudia Imhoff, Ph.D. Examines Why Open Source BI and Data WarehousingSolutions Are Gaining in Acceptance.
Description:
In the beginning, open source solutions were the shiny play things of the techno crowd. They were fun, new, and most importantly, free. No one would have BI,Business Intelligence,Data Warehouses,IT Departments,Open Source,Systems Managementconsidered using them in any real world corporate IT shops.
But times have changed. Today, open source solutions are not only being considered, they are being implemented by large and small enterprises — at rates that are mind-boggling. This paper examines the challenges faced by organizations today regarding their BI/data warehousing environments, why traditional solutions fall short, and the rise of upstart open source companies.
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Posted on:19 Jan 2009
Published on: 19 Jan 2009
Source: Infobright, Inc.
Format: Adobe Acrobat (.pdf)
Length: 10 page(s)
Language: English
Type: White Paper
Copyright: Infobright, Inc.
Right click here to download
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[White Paper] IT Service Management: It’s About Managing Change
Description:
Implementing ITSM is as much an educational and change management task as a technology task; to ensure its success, IT executives must obtain executive and broad organizational support, engage IT staff responsible for both managing and executing ITSM processes, and overcome resistance to change.
It’s also critical that the organization addresses its competencies, rather than merely skills, and ensure that the changes it implements are internalized.
This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
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Posted on:01 Dec 2008
Published on: 26 Nov 2008
Source: Hewlett-Packard Company
Format: Adobe Acrobat (.pdf)
Length: 8 page(s)
Language: English
Type: White Paper
Copyright: Hewlett-Packard Company
Right click here to download
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Case Study – Sterling Commerce and Crowley Maritime
Description:
Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500 percent over five years, and management wanted to sustain this growth without harming service delivery. Find out how an integration solution enabled Crowley to support new growth without adding new staff, while reducing costs.
Posted on: Oct 2008
Published on: Oct 2008
Source: Sterling Commerce
Format: Adobe Acrobat (.pdf)
Length: 5 page(s)
Language: English
Type:Case Study
Price: FREE
Copyright: Sterling Commerce
Right click here to download
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